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Terms of Service

Effective Date: 1 May 2026  |  Last Updated: 1 May 2026

1. Who We Are

These Terms of Service ("Terms") are a binding agreement between you and Code X Elite Ltd., the company that operates SKN Transit — a private limited company incorporated in the Federation of Saint Christopher and Nevis under Company No. 07 of 2026, with its registered office at Bath Village, St. John, Nevis ("we," "us," "our," or "SKN Transit").

These Terms govern your use of the SKN Transit mobile application and related services (the "App"). By creating an account or using the App, you accept these Terms in full. If you do not accept these Terms, do not use the App.

2. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction if higher, to create an account and purchase tickets. By using the App you confirm that you meet this requirement and that the information you provide is accurate and complete.

3. The Service

The App allows you to:

  • Browse ferry routes, schedules, and fares listed in the SKN Transit app.
  • Reserve and pay for ferry tickets offered by third-party ferry operators ("Operators"), including any fees set by the Operator.
  • Manage your tickets, view your travel and transaction history, and contact customer support.

We act as merchant of record for ticket purchases made through the App. This means we collect payment from you on behalf of the Operator, retain a platform fee, and disburse the balance to the Operator. The ferry service itself is provided directly by the Operator, not by us.

4. Your Account

To purchase a ticket you must create an account. You agree to:

  • Provide accurate and complete information at signup.
  • Keep your login credentials confidential and not share them with anyone.
  • Notify us promptly if you believe your account has been compromised.
  • Provide additional verification information when we request it, including a government-issued ID where required.

We may suspend or close your account if you breach these Terms, provide false information, or use the App for unlawful purposes.

5. Payments and Your Authorization

When you confirm a ticket purchase, you authorise us and our payment service providers to charge your selected payment method for the full amount shown at checkout, including the ticket price, booking fees, and applicable taxes. You confirm that you are the authorised holder of the payment method used and that the details you provide are accurate and complete.

A ticket is issued only once payment has been successfully processed and we have sent a confirmation. By completing a payment, you acknowledge that you have reviewed the sailing details, the price, and the applicable fare conditions, and that you accept these Terms. All prices are shown in the currency stated at checkout; where that differs from your billing currency, your card issuer may apply its own exchange rate and fees, for which we are not responsible.

6. All Payments Final; Tickets Non-Refundable

All payments made through the App are final. Ferry tickets, booking fees, and any deposits are non-refundable and non-transferable, are valid only for the specific sailing, date, and passenger for which they are issued, and are not subject to any right of cancellation or refund except where strictly required by applicable law.

If you miss your sailing or do not travel, the ticket is forfeited and no refund is payable. Where a ferry operator cancels or reschedules a sailing, contact us through the App and we will work with the operator to arrange travel on an alternative sailing where reasonably possible.

From time to time, entirely at our sole and absolute discretion, we may issue platform credit in connection with a ticket. Any such credit is a goodwill gesture only, is not a refund, carries no cash value, may be subject to conditions and expiry, and creates no right or expectation of further credit or of any refund in any other case. Nothing in these Terms obliges us to provide a refund or credit.

7. Chargebacks and Payment Disputes

If you believe there is a problem with a payment or ticket, you must contact us first at contact@skntransit.com so we can resolve it, and you agree to give us a reasonable opportunity to investigate before contacting your bank or card issuer. Most issues are resolved quickly this way.

By completing a payment you acknowledge that you authorised the transaction and accepted these Terms and the applicable fare conditions. Initiating a chargeback, payment reversal, or dispute with your bank without first contacting us and allowing us to resolve the matter is a breach of these Terms.

Where a chargeback is raised that we reasonably determine to be invalid or made in bad faith — for example, in respect of a ticket that was issued and valid, a sailing that was operated, or a payment you authorised — you agree that we may: (a) suspend or close your account; (b) recover the disputed amount together with any fees, penalties, and reasonable administrative and collection costs incurred by us or our payment service providers; and (c) submit your account records, authorisation data, and these Terms as evidence that the payment was authorised and the conditions accepted. Submitting a knowingly false payment dispute may constitute payment fraud.

8. Payment Service Providers

Payments through the App are processed by independent, licensed third-party payment service providers operating under their own terms; they are responsible only for the technical processing of the transaction, and we do not store your full card details. You agree that our payment service providers are not party to your ticket purchase, are not responsible for the ferry services provided by operators, and are not liable to you in connection with any ticket, sailing, dispute, or use of the App. The limitations of liability, indemnity, release, and dispute provisions in these Terms apply equally for the benefit of our payment service providers, who may rely on and enforce them.

9. Release

Because ferry services are provided by independent operators and payments are handled by independent payment service providers, you release us, our affiliates, and our payment service providers from any claim, demand, or damage arising out of or connected with the acts or omissions of any operator — including delays, cancellations, schedule changes, or the conduct of a sailing — or with any dispute between you and an operator. This release does not limit any liability that cannot be excluded by law.

10. Your Relationship with Operators

The ferry services you book through the App are provided directly by Operators. Operators are independent third parties and are not our employees, agents, or partners. We do not control the operation, scheduling, safety, punctuality, or any other aspect of the services that Operators provide.

Any complaint or dispute relating to the actual ferry service should be raised with us first, and we will work in good faith to assist in its resolution. However, the legal relationship for the underlying service is between you and the Operator.

11. Reviews and User-Generated Content

You may submit feedback, ratings, and other content about Operators and the services you have used. By submitting content you confirm that:

  • The content is based on your genuine, first-hand experience.
  • The content does not contain false, misleading, defamatory, abusive, threatening, obscene, or unlawful material.
  • The content does not infringe any third party's rights, including intellectual property and privacy rights.
  • You grant us a worldwide, royalty-free licence to use, display, and distribute the content in connection with the App and our marketing.

We may remove or edit any content that we reasonably believe breaches these Terms or applicable law, without notice.

12. Acceptable Use

You agree not to:

  • Use the App for any unlawful purpose or to facilitate any unlawful activity.
  • Make fraudulent ticket purchases or submit false payment information.
  • Use the App to harass, abuse, or harm Operators, our staff, or other users.
  • Submit fake reviews, including reviews for services you have not used, or reviews offered or paid for by another party.
  • Attempt to access, interfere with, or disrupt the App's systems, security, or infrastructure.
  • Reverse-engineer, decompile, or extract the source code of the App.
  • Use automated tools, bots, or scrapers to interact with the App without our written permission.
  • Resell, redistribute, or commercially exploit access to the App without our written permission.

13. Intellectual Property

The App, including all software, content, design, trademarks, and logos, is owned by us or our licensors. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the App for your personal, non-commercial use, in accordance with these Terms.

Operator names, logos, and imagery displayed in the App belong to the relevant Operator or their licensors and are used with permission.

14. Privacy

Our handling of your personal information is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the App you acknowledge that you have read and understood the Privacy Policy.

15. Disclaimers

The App is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the App will be uninterrupted, error-free, or free from harmful components, or that Operators will operate sailings on time or at all. Schedule, fare, and route information is supplied by Operators or sourced from publicly available information and may change without notice.

16. Limitation of Liability

To the fullest extent permitted by law, our total aggregate liability to you arising out of or in connection with the App or these Terms shall not exceed the total amount you paid through the App in the twelve months immediately preceding the event giving rise to the claim, or USD $200, whichever is greater.

We shall not be liable for any indirect, consequential, special, or punitive loss or damage, including loss of profit, loss of business, loss of data, missed connections, or loss of opportunity, arising out of or in connection with the App.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

17. Indemnity

You agree to indemnify and hold harmless us, our affiliates, directors, officers, employees, agents, and our payment service providers from and against any claims, losses, liabilities, damages, costs, and expenses arising from your breach of these Terms, your misuse of the App, content you submit, or your violation of any law or third-party right.

18. Suspension and Termination

We may suspend or terminate your access to the App at any time, with or without notice, if you breach these Terms, if we suspect fraudulent or unlawful activity on your account, or if required by law or by a regulatory authority.

You may close your account at any time by contacting us. Termination does not affect rights or obligations that arose before termination, and provisions that by their nature should survive termination (including limitation of liability, release, and indemnity) will continue to apply.

19. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the "Last Updated" date at the top of this page. Where the changes are material, we will notify you through the App or by email before the changes take effect. Your continued use of the App after the effective date of the updated Terms constitutes acceptance of the changes.

20. Governing Law and Disputes

These Terms are governed by the laws of Saint Christopher and Nevis. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Saint Christopher and Nevis. Before commencing formal proceedings, you agree to first contact us in good faith to attempt to resolve the dispute informally.

21. Contact Us

If you have questions about these Terms, contact us at:

SKN Transit
Bath Village, St. John, Nevis
Saint Christopher and Nevis
Email: contact@skntransit.com
Phone: +1 (869) 764-5352

By using SKN Transit, you confirm that you have read, understood, and agreed to these Terms of Service.